Shipping policy

Shipping Policy

Welcome to Pawsy Comfort! We are committed to delivering your orders as quickly and smoothly as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed and prepared for dispatch within 1 to 3 business days. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Rates & Delivery Estimates
We offer Free Tracked Shipping on all orders.
* Estimated Delivery Time: 6 to 12 business days (United States and International).
* Delivery delays can occasionally occur due to unexpected carrier volume or customs processing.

3. Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number. The tracking link will become active within 24–48 hours of dispatch.

4. Customs, Duties, and Taxes
Pawsy Comfort is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Shipping Addresses
Please ensure your shipping address is completely accurate before finalizing your order. We are not responsible for non-delivery caused by incorrect addresses provided by the buyer.

6. Lost or Damaged Packages
If you received your order damaged, or if your package is lost in transit, please contact us immediately so we can assist you with a replacement or refund.

7. Contact Us
If you have any questions regarding your shipment or order status, please reach out to our team at:
Email: support@pawsycomfort.com