Shipping policy
SHIPPING & DELIVERY POLICY
1. Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Estimated Delivery Times
We offer Free Standard Tracked Shipping on all orders within the United States.
* Shipping Method: Standard Insured & Tracked Shipping
* Estimated Delivery Time: 6 - 12 business days
* Cost: FREE
Please note that delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to custom clearance, weather conditions, or carrier delays beyond our control.
3. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 business days of receiving your shipping confirmation email, please contact us at support@pawsycomfort.com with your name and order number, and we will look into it for you.
4. Shipping to P.O. Boxes
Some carriers have limitations on shipping to P.O. Boxes. If you provide a P.O. Box address, please ensure a physical street address is also available if needed.
5. Contact Us
If you have any further questions, please don't hesitate to contact us:
Cetinkaya Global LLC (Trade Name: Pawsy Comfort)
Email: support@pawsycomfort.com
Phone: +1 (505) 300-2747
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States